Frequently Asked Questions
Everything you need to know about your AJAZZ gear and orders.
How long does international shipping take?
Standard international shipping typically takes between 7 to 15 business days depending on your location and local customs processing.
Are your mechanical keyboards compatible with Mac and Windows?
Yes, most AJAZZ keyboards feature a dual-system toggle or automatic detection to support both Windows and macOS layouts seamlessly.
What is your return policy for electronics?
We offer a 30-day return policy for unused items in their original packaging. If your device is defective, we provide a full replacement under our standard warranty.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email with a tracking number and a link to our global tracking portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and fast checkout experience.
Do AJAZZ products come with a manufacturer warranty?
Yes, all AJAZZ electronics come with a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.